FAQs

FAQ 1

General Questions

What is bike sharing?

Bike sharing is a new way of getting around downtown Las Vegas. It’s affordable, clean, and simple. It’s good for your health, your wallet, and the environment.

Imagine a network of bike stations located within a few blocks of one another throughout your community. It’s a zero-hassle, zero-emissions way to get around town.

As a RTC Bike Share member, you can unlock any of the bikes at any station and ride it to any other bike station. Fast, simple, inexpensive.

What is RTC Bike Share?

RTC Bike Share is a next-generation bike-sharing program. It is a zero-hassle, zero-emissions way to get around town. It’s a bike-sharing program that meets the transportation, health, and environmental needs of our communities. One that adapts to any size city, corporation, or campus. It’s free and spontaneous, but also practical.

Bike share is the future of bike sharing, and it’s available now.

What about the actual Bike?

Imagine a bike that is always ready to ride, where and when you want to ride it. The tires are always inflated and the chain is never rusty. A bike with a basket to carry your belongings. A bike with front and rear lights and a bell that fits people tall and short. A bike that’s there whenever you need it, 24/7, and gone when you don’t. That’s RTC Bike Share. And it’s powered by the ultimate alternative fuel: you.

How does RTC Bike Share work?

RTC Bike Share relies on the integration of hardware and software to keep track of members, bikes and all the interactions between users and bikes. Radio frequency (RFID) technology makes it possible for bike sharing to be smart and simple for users.

All rides are tracked by the system and associated with members. Data such as distance, duration, calories burned, and carbon offset are captured and uploaded to personal profiles on this website.

How much does RTC Bike Share cost?

The cost to use a RTC bike is divided into two components: a membership fee and a usage fee.

Membership Fee

The membership fee provides unlimited access to the system for a specific period of time, ranging from 24 hours to 30 days. Usage fees are additional.

Usage Fee

Usage fees are charged based on the length of each ride, after the initial 30 minutes. Trips that exceed 30 minutes at a time, will incur additional usage fees in 30 minute increments.

For full pricing on membership options and usage, see our pricing page.

How is bike sharing different from bike rental?

Bike rental is generally intended for longer term use – several hours or days at a time – like traditional car rental. Bike sharing, on the other hand, is more similar to a cab ride – short, point-to-point trips across town. Bikes in a bike-share system are available when you need them and safe and secure when you don’t! You can pick one up and return it at any bike share station, anytime.

How much do the bikes weigh?

Designed for durability and long life, each bike weighs approximately 45 lbs

 

Membership and Fees

Can I become a member if I don’t have a credit card?

RTC Bike Share requires that all accounts be associated with a credit card.

What is a membership card and how does it work?

A membership card is available for all who register for a monthly bike share pass online. Membership cards contain a RFID chip uniquely associated with each member’s account. When the card is presented at a dock, the system verifies that the member is in good standing and to associate the member with the bicycle they are checking out. When a bicycle is returned, the system updates the member’s account.

How do I get a membership card?

Membership cards are issued to all monthly members. Cards are generally sent in the mail following online registration. See our rates page for more details.

How often is my credit card charged for fees?

The membership fee will be charged at the time of registration. If any usage fees have accrued during the membership period, they will be charged at the end of the monthly membership period.

For 24-hour passes, usage fees will be applied to the credit card on file within 48 hours of returning the bike.

How does RTC Bike Share determine the ending date for membership periods described as “daily” or “monthly”?

Membership periods begin the first time a bike is checked out following initial registration. Daily passes expire after 24 hours from purchase. Monthly passes expire after 30 days (720 hours) from first ride taken.

When does my membership period begin?

Your membership period begins the first time you check out a bike.

 

Personal Account Management

How do I extend my membership to a later expiration date?

Once you have purchased a monthly membership online, you will have an option to renew your membership on your online profile. There is also an option for automatic renewals if you plan to use the system for a longer period of time.

What should I do if I’ve lost my membership card?

Call Customer Service immediately so that we can suspend the card and prevent anyone else from using your card to gain access to a bicycle for which you are financially responsible.

While waiting for your replacement card to arrive, you can check out bikes by using the kiosk at each station. You must present the credit card associated with your membership account.

The cost of replacing a lost card is $5.

What if I don’t agree with a credit card charge?

Call Customer Service if you don’t agree with any credit card charges.

What if I want to cancel my membership?

All bike share passes are non-refundable and non-transferrable. You can cancel or suspend your pass anytime by logging in to your account and de-selecting auto-renewal.

How can my membership card get denied?

Upon presenting your monthly membership card at a station kiosk or dock for authentication, the system checks whether your account is in good standing. If there is a problem, your card will be denied. Please call Customer Service to determine the cause of the problem.

How do I receive or stop text notifications?

When registering for a monthly pass online, members can choose whether they want to receive text notifications. Members can change that preference anytime thereafter by logging into their personal profile and managing their account settings.

Users who check out a bike at a kiosk, can also opt to receive text message alerts by following the prompt on the screen.

How do I change or update my credit card information?

Monthly members can change their credit card information by logging into their personal web page and managing their account settings.

What should I do if a bike gets damaged while I have it checked out?

Return a damaged bike to a station, if possible, or if that is not possible, contact Customer Service immediately. Do not ride a damaged bike that affects its safety features.

Members are financially liable for damages to bikes under their care. Refer to our Terms and Conditions.

What if the bike is stolen? Will I be financially responsible for the loss of the bike?

Contact Customer Service immediately if the bike is stolen. Under the Terms and Conditions agreed to upon registration, members may be liable up to a specified limit if a bicycle is stolen or lost while under their care.

How do I find my personal ride statistics?

Information about each member’s use of bikes is posted to that member’s personal profile. Members must log in to view the information, which includes the date and duration of each trip, the station from which the bike was checked out and the station to which the bike was returned, the distance pedaled, the usage fee (if any), the associated calories burned, and carbon offset.

How does RTC Bike Share calculate my miles ridden, etc.?

RTC Bike Share bikes are equipped with a RFID chip that tracks the bike’s trips. After this information is transferred to RTC Bike Share’s computers, algorithms translate the trip information into estimates of the number of calories burned and carbon emissions avoided (as compared to the use of an average automobile for the same trip). If there are technical errors with the data collection or transfer, an estimate will be applied and clearly noted as such.

Can I buy more than one membership with my credit card?

When signing up online, more than one membership can be associated with a credit card. When purchasing passes at a kiosk, a maximum of four (4) memberships can be associated with a credit card, but the same card must be presented each time a bike is checked out during that period.