When purchasing a pass online or through the BCycle app, more than one membership can be associated with a credit card.
RTC Bike Share bikes are equipped with a RFID chip that tracks the bike’s trips. After this information is transferred to RTC Bike Share’s computers, algorithms translate the trip information into estimates of the number of calories burned and carbon emissions avoided (as compared to the use of an average automobile for the same trip). If… Read more »
Information about each member’s use of bikes is posted to that member’s personal profile. Members must log in to view the information, which includes the date and duration of each trip, the station from which the bike was checked out and the station to which the bike was returned, the distance pedaled, the usage fee… Read more »
Contact Customer Service immediately if the bike is stolen. Under the Terms and Conditions agreed to upon registration, members may be liable up to a specified limit if a bicycle is stolen or lost while under their care.
Return a damaged bike to a station, if possible, or if that is not possible, contact Customer Service immediately. Do not ride a damaged bike that affects its safety features. Members are financially liable for damages to bikes under their care. Refer to our Terms and Conditions.
Monthly members can change their credit card information by logging into their personal web page and managing their account settings.
When purchasing any pass online, members can choose whether they want to receive text notifications. Members can change that preference anytime thereafter by logging into their personal profile and managing their account settings.
Upon presenting your monthly membership card at a station kiosk or dock for authentication, the system checks whether your account is in good standing. If there is a problem, your card will be denied. Please call Customer Service to determine the cause of the problem.
All bike share passes are non-refundable and non-transferrable. You can cancel or suspend your pass anytime by logging in to your account and de-selecting auto-renewal.
Call Customer Service if you don’t agree with any credit card charges.